Plabon25
Privacy Policy

01 Who We Are

Plabon25 is an online gaming and betting platform operated for players in Bangladesh. When this Privacy Policy refers to "plabon25", "we", "us", or "our", it refers to the operator of the plabon25 platform at plabon25.net.

Plabon25 acts as the data controller for all personal data collected through the platform. This means plabon25 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully and transparently.

If you have any questions about how plabon25 handles your personal data, you can contact our data team at any time at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.

02 Data We Collect

Plabon25 collects personal data in three ways: data you provide directly when registering or using the platform, data collected automatically as you use the platform, and data received from third-party service providers such as payment processors and identity verification services.

Plabon25 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming purposes and with your explicit consent.

03 How We Use Your Data

Plabon25 uses your personal data only for the purposes described below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

• Account management: To create, maintain, and secure your plabon25 account, including verifying your identity and age.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Platform operation: To deliver the games, betting markets, and other services available on the plabon25 platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance when you contact the plabon25 support team.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and other prohibited conduct on the plabon25 platform.
• Legal compliance: To comply with applicable laws and regulations, including anti-money-laundering obligations and age verification requirements.
• Responsible gaming: To monitor gaming behaviour and identify players who may need responsible gaming support, in line with our Responsible Gaming Policy.
• Marketing communications: To send you promotional offers and updates about plabon25, but only if you have opted in to receive them. You can opt out at any time.
• Platform improvement: To analyse usage patterns and improve the plabon25 platform, fix bugs, and develop new features.

Plabon25 will never use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without first providing you with an opportunity to request human review of that decision.

04 Legal Basis for Processing

Plabon25 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contract performance: Processing that is necessary to provide the plabon25 service you have signed up for, including account management, payment processing, and game delivery.
• Legal obligation: Processing that is required to comply with applicable laws, such as identity verification, age checks, and anti-money-laundering record-keeping.
• Legitimate interests: Processing that is necessary for plabon25's legitimate business interests, such as fraud prevention, platform security, and improving the plabon25 service, where those interests are not overridden by your rights.
• Consent: Processing that is based on your explicit consent, such as sending marketing communications. Where consent is the legal basis, you have the right to withdraw it at any time.

05 Data Sharing

Plabon25 does not sell your personal data. We share your data only with the following categories of third parties, and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by contractual data protection obligations with plabon25.
• Identity verification providers: Where plabon25 is required to verify your identity (KYC), we may share your identity documents with a third-party verification service. This data is used solely for verification purposes and is not retained by the provider beyond the verification process.
• Fraud prevention services: Plabon25 uses third-party fraud detection tools that may process technical data such as IP addresses and device fingerprints to identify suspicious activity.
• Legal and regulatory authorities: Plabon25 may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law. Plabon25 will only make such disclosures where legally compelled to do so.
• IT and infrastructure providers: Plabon25 uses third-party hosting and infrastructure services. These providers process data only on plabon25's instructions and are bound by strict data processing agreements.

All third parties with whom plabon25 shares personal data are required to maintain appropriate security measures and to use the data only for the specific purpose for which it was shared. Plabon25 does not permit third parties to use your data for their own marketing purposes.

06 Cookies and Tracking

Plabon25 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. The following types of cookies are used on the plabon25 platform:

• Essential cookies: These are required for the plabon25 platform to function. They enable core features such as login sessions, account security, and payment processing. These cookies cannot be disabled without affecting platform functionality.
• Analytics cookies: These help plabon25 understand how players use the platform — which games are most popular, how long sessions last, and where players encounter difficulties. This data is used in aggregate and is not linked to individual identities.
• Preference cookies: These remember your settings and preferences on the plabon25 platform, such as your preferred language or display settings.
• Marketing cookies: These are only set if you have consented to receive marketing communications from plabon25. They help us understand which promotions are most relevant to you.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the plabon25 platform. For more information about managing cookies, refer to your browser's help documentation.

07 Data Retention

Plabon25 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data: Retained for the duration of your plabon25 account and for 5 years after account closure, in line with anti-money-laundering record-keeping requirements.
• Transaction records: Retained for 7 years from the date of the transaction, as required by financial record-keeping regulations.
• Identity verification documents: Retained for 5 years after account closure or the completion of the verification process, whichever is later.
• Support communications: Retained for 2 years from the date of the last communication, to allow plabon25 to reference previous interactions when assisting you.
• Marketing preferences: Retained until you withdraw consent or request deletion.
• Technical and usage data: Retained in anonymised or aggregated form for up to 3 years for platform analytics purposes.

When personal data is no longer required, plabon25 securely deletes or anonymises it so that it can no longer be linked to you as an individual.

08 Your Rights

As a plabon25 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

09 Data Security

Plabon25 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration.

• 256-bit SSL/TLS encryption on all data transmitted between your device and the plabon25 platform.
• Encrypted storage of sensitive data including passwords (which are hashed and salted) and payment information.
• Access controls that restrict access to personal data to authorised plabon25 personnel only, on a need-to-know basis.
• Regular security audits and penetration testing to identify and address vulnerabilities in the plabon25 platform.
• Two-factor authentication available for all plabon25 player accounts to add an extra layer of login security.
• Incident response procedures to detect, investigate, and respond to any data security incidents promptly.

While plabon25 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your plabon25 account and never share your login credentials with anyone.

10 Children's Privacy

The plabon25 platform is strictly for adults aged 18 and over. Plabon25 does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has provided personal data to plabon25, please contact us immediately at [email protected].

Upon receiving a verified report that personal data has been collected from a minor, plabon25 will immediately close the associated account, delete all personal data related to that account, and cancel any pending transactions. Any deposits made by a minor will be returned to the original payment source.

Plabon25 uses age verification measures during registration and reserves the right to request proof of age at any time. Protecting minors from accessing gambling services is a core commitment of the plabon25 platform.

11 Policy Updates

Plabon25 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When material changes are made, we will notify registered players via email or via an in-platform notification before the changes take effect.

The updated Privacy Policy will always be available on this page with a revised effective date at the top. We encourage you to review this page periodically to stay informed about how plabon25 protects your personal data.

If you do not agree with any changes to this Privacy Policy, you should stop using the plabon25 platform and contact us to close your account. Continued use of the plabon25 platform after the effective date of any update constitutes acceptance of the revised policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way plabon25 handles your personal data, please get in touch with our team. We are committed to resolving all privacy-related enquiries promptly and transparently.